Technical Support
At Nort3D we offer agile and reliable technical support, designed to accompany you in the use of our additive manufacturing and 3D scanning equipment and solutions. We know that having specialized support makes the difference: it’s not just about fixing an issue, but about having a technical team that understands your processes and guides you every step of the way.
Our goal is to ensure the maximum performance of your systems, keeping them working with the reliability and precision you need. To achieve this, we prioritize fast and effective service that minimizes downtime, resolves issues swiftly, and allows you to focus on what really matters: the productivity of your business.
Direct support
Maintenance
Repair
Remote and on-site assistance
We provide a technical support service that combines the speed of remote assistance with the effectiveness of on-site interventions.
Through our ticketing system, we can carry out an initial online diagnosis that allows us to identify and resolve most incidents immediately, reducing downtime and ensuring production continuity.
When necessary, our specialized technicians travel to your facilities to provide fast and effective on-site interventions, ensuring that your additive manufacturing and 3D scanning equipment always operates at peak performance.
Preventive and corrective maintenance
The best support is not only about solving problems, but also about preventing them before they happen. That’s why we provide a preventive maintenance service with scheduled inspections to detect deviations early, avoid unexpected breakdowns, and keep your systems operating reliably.
When an issue arises, we activate our corrective maintenance service, acting quickly and effectively to restore system functionality. This service is available not only to customers with equipment purchased from Nort3D but also to public and private institutions and organizations that require assistance with used machines or equipment from different origins and brands.
In this way, we extend the lifespan of your equipment, optimize productivity, and provide peace of mind with a specialized and flexible support service, capable of adapting to diverse environments and needs.
Installation and kickoff
We take care of the entire installation and kickoff process to ensure your equipment is ready to use from day one. We perform the initial hardware and software configuration, making sure each component works properly and integrates seamlessly into your workflow.
In addition, we carry out calibration and customized adjustments according to each application, considering materials, printing parameters, or specific 3D scanning requirements. Our goal is to provide you with a fully optimized system, prepared to deliver the best performance from the very first use.
With this service, we ensure a smooth technology integration and the confidence of being backed by a team of experts in additive manufacturing and 3D scanning.
Retrofit and updates
We make sure your systems evolve at the same pace as technology. That’s why we offer a service of updates, optimization, and retrofit, including the installation of the latest software and firmware versions, as well as improvements that guarantee maximum compatibility and system stability.
Beyond updates, we perform specific optimization adjustments according to each application: printing parameters, 3D scanning workflows, or configurations adapted to new materials. With our retrofit service, we modernize existing equipment, extending its capabilities and lifespan without the need for complete replacement.
In this way, we don’t just keep your systems up to date — we enhance their performance, broaden their applications, and ensure your investment is always ready to face present challenges and seize future opportunities.